Compucom is hiring for Electrical Engineer
The job you are looking for is no longer available..- Company Name
- Compucom
- Company Website
- http://compucom.com
- Job Role
- Infrastructure Mgt Tech I
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Pune
- Education
-
- BE/BTech
- Branch
-
- Electrical Engineering
- Mechanical Engineering
- Job will expire on
- 09 Jul 2024
Eligibility Criteria
- Shows flexibility/ownership & works under pressure situation
- Excellent communication & analytical skills
- Ability to work within challenging environment with tight delivery timelines
- Should be open to work 24/7
- Should have at least basic knowledge of ITIL process and ITSM tools.
- Should have basic knowledge of Windows/Unix Server OS and its roles and features.
- Candidate should have undergone training/certification of MCSA/MCSE/RHCE/CCNA Professional certifications like MCSE, MCSA, RHCE would be a plus point.
- Experience of Service Now would be a plus point.
Job Description
- Responsible for acknowledging the incidents and perform initial triage.
- Should be working as per the defined SLA.
- Perform troubleshooting steps as per SOP.
- Responsible for escalating the assigned incidents as per the defined process.
- Should be proactively monitoring the Ticketing Queue for multiple clients.
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