Mphasis is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Mphasis
- Company Website
- http://mphasis.com/
- Experience
- 1-3 years
- Job Role
- Technical Support Engineer
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Pune
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 15 Jul 2024
Eligibility Criteria
- Support Users in a professional and courteous manner
- Ensure adherence to processes and policies
- Submit knowledgebase article update request on a regular basis for new and existing issues and resolutions
- Years of experience needed – 0 to 2 years
Job Description
- Handle initial contact from users through supported channels within agreed timelines as specified in the SLA
- Refer to client’s knowledge repository for solution and processes to be followed. In the event a knowledgebase article is not available for a specific issue or problem, service desk resources will use best efforts based on available individual or collective troubleshooting to resolve the issue at hand.
- Perform tasks required to resolve the user IT Issues, including but not limited to reset password, provide access, browser-based troubleshooting, guide users using reference material for navigating various systems including self-service tools/processes. Performing these tasks may require remote access into User’s computer.
- Create a Service Ticket in ITSM system with accurate ticket classification and documentation of steps performed to resolve/dispatch the user issues as per the documentation standards outlined in the ITSM knowledge base.
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