Mphasis is hiring for Software Engineer

The job you are looking for is no longer available..
Company Name
Mphasis
Company Website
http://mphasis.com/
Experience
1-3 years
Job Role
Technical Support Engineer
Job Type
  • Fresher
  • Experienced
Job Location
  • Pune
Education
  • BE/BTech
Branch
  • IT
  • CS
Job will expire on
15 Jul 2024

Eligibility Criteria

  • Support Users in a professional and courteous manner
  • Ensure adherence to processes and policies
  • Submit knowledgebase article update request on a regular basis for new and existing issues and resolutions
  • Years of experience needed – 0 to 2 years

Job Description

  • Handle initial contact from users through supported channels within agreed timelines as specified in the SLA
  • Refer to client’s knowledge repository for solution and processes to be followed. In the event a knowledgebase article is not available for a specific issue or problem, service desk resources will use best efforts based on available individual or collective troubleshooting to resolve the issue at hand.
  • Perform tasks required to resolve the user IT Issues, including but not limited to reset password, provide access, browser-based troubleshooting, guide users using reference material for navigating various systems including self-service tools/processes. Performing these tasks may require remote access into User’s computer.
  • Create a Service Ticket in ITSM system with accurate ticket classification and documentation of steps performed to resolve/dispatch the user issues as per the documentation standards outlined in the ITSM knowledge base.

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