Qualys is hiring for Lead Software Engineer
- Company Name
- Qualys
- Company Website
- https://www.qualys.com/
- Experience
- 8-12 years
- Job Role
- Lead Software Engineer
- Job Type
-
- Experienced
- Job Location
-
- Pune
- Skills
-
- C
- C++
- Python
- Education
-
- BE/BTech
- ME/M.Tech
About Company
Eligibility Criteria
- Bachelors/Masters/Doctorate in Computer Science
- 8-12 years of experience as a hands-on engineer or escalation engineer supporting Software products and solutions for service oriented deployment in public or private clouds. Products/services must have demonstrable market share/customer installed base.
- 8-10 years of C/C++ programming on Windows, skills including design, prototype, development, test, performance profiling, etc.
- 5-8 years of experience in Python scripting for developing tools to aid support engineers.
- Hands-on with development tools like Visual Studio, Jira, GIT, Nexus, Maven, JIRA
- Agile Development with Scrum, Waterfall, Iterative, Spiral or mix of any of them based on projects
Job Description
- Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development.
- Identify, propose and enforce escalation process improvements.
- Adapt response and extensive research as per customer response.
- Record all customer contacts and activities in CRM system..
- Respond to incoming cases of client services department as backup during peak times.
- Identify, analyze and write problems with program function, output, online screen and content.
- Develop software defect reports and maintain logged defects in respective database.
- Provide contributions to central escalation knowledge base
- Identify support tools gaps, enhance needs and propose solutions.
- Conduct extensive troubleshooting of backend databases and identify root cause of data issues.
- Excellent communications skills, both verbal and written.
- Self-directed; requires minimal supervision on work products
- Team player with a “can do” attitude yet modest and humble attitude when it comes to collaborating within team and across other teams.
- Uncompromising attitude when it comes to quality and help raise bar of product, team members and hence overall engineering organization.
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