Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Capgemini is hiring for experienced Service Desk Analyst
The job you are looking for is no longer available..- Company Name
- Capgemini
- Company Website
- https://www.capgemini.com/
- Job Role
- Service Desk Analyst
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Mumbai
- Education
-
- BE/BTech
- Branch
-
- IT
- Job will expire on
- 21 Jul 2023
About Company
Eligibility Criteria
- Experience in ticketing tool like BMC remedy, ServiceNow etc
- Good knowledge and experience in Windows OS.
- Good troubleshooting skills in O365, outlook, email related services, BYOD, MDM etc.
- Global Service Desk/IT Service Desk/ IT Helpdesk experience
Job Description
- Experience in technical /Global Service Desk/IT Service Desk role.
- Excellent verbal and written communication skills.
- Excellent phone skills and the ability to be courteous and engaging on a consistent basis.
- Excellent customer service skills that build high levels of customer satisfaction.
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