Capgemini is hiring for experienced Service Desk Analyst

The job you are looking for is no longer available..
Company Name
Capgemini
Company Website
https://www.capgemini.com/
Job Role
Service Desk Analyst
Job Type
  • Fresher
  • Experienced
Job Location
  • Mumbai
Education
  • BE/BTech
Branch
  • IT
Job will expire on
21 Jul 2023

About Company

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Eligibility Criteria

  • Experience in ticketing tool like BMC remedy, ServiceNow etc
  • Good knowledge and experience in Windows OS.
  • Good troubleshooting skills in O365, outlook, email related services, BYOD, MDM etc.
  • Global Service Desk/IT Service Desk/ IT Helpdesk experience

Job Description

  • Experience in technical /Global Service Desk/IT Service Desk role.
  • Excellent verbal and written communication skills.
  • Excellent phone skills and the ability to be courteous and engaging on a consistent basis.
  • Excellent customer service skills that build high levels of customer satisfaction.

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