BT group is hiring for freshers as Service Desk Analyst
The job you are looking for is no longer available..- Company Name
- BT group
- Company Website
- http://btgroup.com
- Job Role
- Service Desk Analyst
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Kolkata
- Education
-
- BE/BTech
- Branch
-
- CS
- IT
- Job will expire on
- 23 Jul 2023
Eligibility Criteria
- Customer Success
- Information Management
- Communication
- Technology Implementation
- Continuous Improvement
- Problem Solving
- Service Level Agreement Management
- Quality
- IT Operations
- Cloud Computing
- Customer Relationship Management
- Technical Support
- Incident Management
- Issue Escalation
- Project/Programme Management
Job Description
- Assists the resolution of Sale Operation processes and service issues by liaising with different teams, and communicating key information to other stakeholders as required.
- Supports incident management, prioritisation and diagnostics, and escalates complex customer issues or incidents to operational managers.
- Develops and maintains relationships with suppliers, customers and internal stakeholders.
- Collates data in order to assist with accurate and timely reporting and related insights in respect of key performance metrics.
- Contributes to the Service Operations initiatives and ensures that services are aligned to the client's business requirements.
- Assists the implementation of tactical strategies and improvement plans for Sales Operations.
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