In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.
Concentrix is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Concentrix
- Company Website
- http://concentrix.com/
- Job Role
- Software Engineer
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Pune
- Education
-
- Graduate
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 01 Aug 2023
About Company
Eligibility Criteria
- Good communication and Analytical skills
- Good interpersonal skills
- Good Knowledge of basic CNX policies
- Ability to demonstrate customer service skills
- Strong in documentation and email etiquette
- Knowledge about the 7 tools of quality will be an added advantage
- Working knowledge of MS office applications like Excel and Power point
- Prior QA experience will be an added advantage
- Basic knowledge and interest in 2 wheelers will be an added advantage
Job Description
- Monitor Calls/Emails and transactions as per the defined target
- Provide effective coaching & Feedback
- Conduct team huddles and provide updates
- Participate in calibration sessions with internal and client teams
- Monitor team performance and provide trend analysis on problem areas
- Skilled to create Training need identification (TNI)
- Take on additional responsibilities and projects for process improvement
- Perform Root Cause Analysis on identified defects
- Handle difficult/escalated claims & mails
- Provide mentorship to new hires
- Handle Customer/Client Interactions or calls
- Data Collection and Analysis
Job Seeker Advisory & Application Guidelines
Before You Apply
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