OLX is hiring for Email Executive
The job you are looking for is no longer available..- Company Name
- OLX
- Company Website
- http://olx.com
- Job Role
- Email Executive
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Gurugram
- Education
-
- Graduate
- Job will expire on
- 31 Aug 2023
Eligibility Criteria
- Graduation/bachelor’s degree is required
- Excellent written and verbal skills
- Strong customer service skills and a demonstrated ability to take initiative and be professionally persistent
- Working knowledge of CRM tools would be an added advantage
- Must possess ability to navigate multiple systems at once and multi-task
- A minimum one-year experience in Customer Support Profile required with proficiency in written as well as verbal communication
- Must be Customer centric
Job Description
- Replying to e-mail queries, requests, concerns, and Google Play Store reviews on behalf of OLX
- Call customer as per the process as and when required
- Ensuring quality responses to all queries and complaints; maintaining and adhering to quality standards as per laid down SOPs
- Acknowledging and resolving customer complaints on priority
- Following first time right approach in providing accurate resolution and reducing re-open cases
- Maintaining the first response time within defined SLAs for Email and Social Media tickets
- Ensuring customer satisfaction on responses and limiting dissatisfaction
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
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