Genpact is hiring for Process Associate

The job you are looking for is no longer available..
Company Name
Genpact
Company Website
http://genpact.com/
Job Role
Process Associate
Job Type
  • Fresher
  • Experienced
Job Location
  • Jaipur
Education
  • Graduate
Job will expire on
22 Sep 2023

Eligibility Criteria

  • Graduate (Any Discipline)
  • Freshers are eligible
  • Preferred qualifications
  • Previous experience in a customer service role chat/email/voice
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer-centric approach
  • Excellent proficiency with written English and with a neutral English accent

Job Description

  • Respond to customer queries and customer concerns
  • . Provide support for data collection to enable Recovery of the account for end-useraintain a deep understanding of client processes and policies
  • Reproduce customer issues and escalate product bugs
  • Provide excellent customer service to our customers
  • Exhibit a capacity for critical thinking and analysis.
  • Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

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