EXL is hiring for Civil Engineer
The job you are looking for is no longer available..- Company Name
- EXL
- Company Website
- http://exl.com
- Job Role
- Civil Engineer
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Bengaluru/Bangalore
- Education
-
- BCom
- Branch
-
- Civil
- Job will expire on
- 27 Sep 2023
Eligibility Criteria
- Excellent communication skills both written and verbal (Preferably CEF score B-5 and Above)
- Stakeholder management and interaction with clients
- Experience in working with US Employees/customers
- Seamless provision of services to the business
- Provision of a quality and responsive service
- Effective maintenance of master people data and great at typing skills
- Ensure all deliverables are accurate and up to date
- Ensure relevant and accurate data is recorded to enable reporting to internal and/or external stakeholders
Job Description
- Basic Function
- Experience of 8 to 10 years in US/International HRO process
- Receives large volume of incoming calls from various levels of Employees, responding to routine inquires following established procedures including but not limited to; payroll, benefits and LOA questions, and HR system navigation questions. Acquires substantial knowledge concerning Human Resources policies, programs, and procedures that allow first call resolution in the majority of cases.
- Monitors various HR inboxes and responds to inquiries and escalates to the appropriate workgroup.
- Quickly interpret the situation, determine the appropriate resolution, transaction, and/or escalation, and communicate the resolution
- Logs all inquiries into a case management system used by the Company, recording and maintaining ticket history and outcomes.
- Takes immediate partnership for any critical or risk involved cases to ensure a quick and timely response.
- Performs special projects and other duties as assigned.
- Performance management for the team, query management from the onshore counterparts and clients
- Design training plan for the new joinees and timely review on the process knowledge secured by the new hires
- manage escalations from both internal and external stakeholders,
- conduct one-on-one meeting sessions with the DR’s (direct reportees) and provide timely feedback, provide process related updates to the team members
- Good experience in international HR Operations (Onboarding, Benefits /Employee Life Cycle)
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