Wipro is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Wipro
- Company Website
- https://www.wipro.com/
- Job Role
- Software Engineer
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Pune
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 16 Nov 2023
Eligibility Criteria
- Functional Competencies/ Skill
- Process Knowledge – Knowledge of assigned process, tools andsystems – Foundation to Competent
Job Description
- Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensureproductivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all clientqueries
- Resolve client queries as per the SLA’s defined in thecontract
- Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
- Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
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