Amazon is hiring for Team Lead

The job you are looking for is no longer available..
Company Name
Amazon
Company Website
https://www.amazon.com/
Job Role
Team Lead
Job Type
  • Fresher
  • Experienced
Job Location
  • Bengaluru/Bangalore
Education
  • Graduate
Job will expire on
04 Dec 2023

Eligibility Criteria

  • Strong leadership capabilities and people management skills - Ability to work under pressure situations
  • Ability to work in ambiguous situations
  • Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives
  • Listening skills: Gains input and commitment from all involved in delivering their specific part.
  • Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually need/expect
  • High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs
  • Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks
  • MBA desirable
  • People management experience. Experience in handling a team is highly desirable
  • Experience in handling live operations preferred (wherein decisions have to be taken on the spot and actions need to be initiated right away)
  • Knowledge of city topography and road network is an added advantage
  • Management experience in delivery operations is desirable

Job Description

  • Defining, building, and executing the delivery process from the delivery station to the customer's address.
  • Ensure enough bandwidth in the territorial delivery team to ensure peak-time delivery management.
  • Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance-driven team.
  • Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements.
  • Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
  • Analysis of the data reports to identify performance bottlenecks and improve performance.
  • Implement the formal process control and process improvement mechanisms.

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