Mphasis is hiring for Associate Software Engineer
The job you are looking for is no longer available..- Company Name
- Mphasis
- Company Website
- https://www.mphasis.com/home.html
- Experience
- 1-3 years
- Job Role
- Associate Software Engineer
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Mumbai
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 04 Jan 2024
Eligibility Criteria
- Good hands on experience in Oracle Database and writing SQL Queries.
- Prior Customer Help desk experience is strongly desired.
- Knowledge in MS office.
- Knowledge in core java/ADF is added advantage.
- Knowledge in PL/SQL is added advantage).
Job Description
- First level SPOC for application related queries and issues from end users.
- Solving service desk tickets.
- Analysing end user's queries over telephonic conversation to understand issue more clearly
- Replying Mails receved from end users/ circle admins.
- Sending daily IT risk management report to client.
- Generating various reports (daily, weekly, fort-nightly, Monthly, Quarterly and AnnualLy) from the system using SQL queries, validate and share.
- After analysing issue in service desk or mail, if needed corrections have to be done in database through proper channel.
- Making service desk monthly report and daily report.
- If issue is not understanding then it must be discussed with L2 and L3 team for quick resolution.
- Updation and maintenance of User Manual and Standard Operating Procedure documents with continuous modifications in various programs of the application.
- Good verbal and written communication skills in English and Hindi.
- Good hands on experience in Oracle Database and writing SQL Queries.
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