NTT Data is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- NTT Data
- Company Website
- https://www.nttdata.com/global/en/
- Job Role
- Technical Graduate Trainee
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Bengaluru/Bangalore
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 07 Jan 2024
Eligibility Criteria
- Must have completed Graduation; BTech or equivalent technical degree and or Microsoft certifications would be an added advantage.
- Answers the customers' contacts via agreed channels and records reported issues.
- Identifies issues, applies fixes, and investigates root causes using internal instructions.
- Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems over telephone, chat, and e-mail.
- Good technical inclination, logical thinking, solving simple issues on laptops/desktops like internet-related issues, VPN, office-related issues, installing/uninstalling apps, and many more
Job Description
- Manage customer interactions & records reported issues in the ITSM
- Identify issues, applies fixes, and investigates root causes using internal instructions.
- Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
- Screen refer and diagnose internal inquiries and work requests relating to PC maintenance
- Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner
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