Johnson Controls is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Johnsons Controls
- Company Website
- http://johnsoncontrols.com/
- Job Role
- IT Analyst
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Pune
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 16 Jan 2024
Eligibility Criteria
- Ability to recognize and respond to customer expectations with a sense of urgency
- Excellent support awareness of Desktop, Laptop and Peripheral devices
- Excellent analytical, interpersonal and communication skills with strong problem solving abilities
- Ability to handle cross-functional tasks in parallel
- Ability to work independently in dynamic, fast-paced environment
- Demonstrated ability to work in a team environment, work collaboratively with IT team members, and communicate effectively with all levels of management
- Proven sensitivity to cultural diversity in the business environment
Job Description
- Customer facing role on Application & Systems troubleshooting with Server, Storage and Backup management tickets Field IT Team. Role will involve supporting the IT Deskside department in achieving its objectives against agreed SLAs.
- Additionally, the person might act as primary/secondary contact for IT Systems on site, LAN, WAN, Voice, Printing services, etc
- “Act as the key person” in the IT Deskside team in case of Business Continuity Plan activation and Disaster Recovery of the supported SSC.
- Work with SCCM & CMDB Teams to support End user computing requirements
- Work within Johnson Controls guidelines to ensure compliance to corporate IT standards
- Ensuring all support cases are dealt with, within agreed service levels, and to the customer's satisfaction ensuring all work carried out is satisfactorily documented within the relevant ticket logging system
- Assisting during tasks provided by external service providers
- Monitors system resource utilization for IBC systems and highlight issues and work towards resolution as per shared SOP
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