Arcadia is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Arcadia
- Company Website
- http://arcadia.com
- Job Role
- Junior IT Associate
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Chennai
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 16 Jan 2024
Eligibility Criteria
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- Basic understanding of supporting MAC and Windows operating systems
- Demonstrated interest in IT support through coursework, internships, or personal projects
- Familiarity with Jira Service Desk or similar ticketing systems is a plus
- Strong problem-solving skills and ability to troubleshoot technical issues
- Excellent communication and interpersonal skills, enabling effective collaboration with team members and users
- Strong attention to detail and ability to follow instructions and guidelines
- Ability to work in a fast-paced environment, manage multiple tasks, and adapt to changing priorities
- Willingness to learn and grow in a dynamic IT support environment
Job Description
- Provide technical support for MAC and Windows operating systems, assisting with hardware and software troubleshooting, and ensuring the optimal performance of end-user devices
- Utilize Jira Service Desk for efficient ticket management, ensuring timely handling of user requests and incidents
- Collaborate with cross-functional teams to address user needs and deliver effective technical support using Jira Service Desk
- Assist in documenting IT support processes, procedures, and troubleshooting guidelines to ensure consistent service delivery
- Monitor and analyze support metrics to identify areas for improvement and contribute to implementing corrective actions
- Stay updated with the latest technology trends and advancements in IT support, fostering continuous learning and professional growth
- Collaborate with other IT teams to contribute to the implementation and maintenance of global IT infrastructure, systems, and applications
- Seek guidance and support from senior IT support technicians, leveraging their expertise to enhance technical skills and knowledge
- Assist in providing end-user training and create user-friendly documentation to enhance understanding and utilization of IT resources
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