Rockwell automation is hiring for Electrical Engineer
The job you are looking for is no longer available..- Company Name
- Rockwell Automation
- Company Website
- https://www.rockwellautomation.com/en-us.html?utm_source=rockwell.com&utm_medium=redirect
- Job Role
- Electrical Engineer
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Noida
- Education
-
- BE/BTech
- Branch
-
- Electrical Engineering
- Job will expire on
- 20 Jan 2024
Eligibility Criteria
- Bachelor of Science in Electronics, Electrical Engineering or Computer Science or related field with at least two years’ related experience.
- At least one year experience working with industrial automation products / systems.
Job Description
- Provide customer support by troubleshooting and solving customer issues via the phone, chat and SAQ (email response). Simulation and analysis of clients’ issues using available resources. Research, verification, and resolution of reported issues.
- Manage customer interactions including and not limited to, setting expectations with customers prior to concluding an interaction, capturing the customer issue/resolution/steps taken to troubleshoot within Service Ticket notes, executing the Knowledge-Centered Support (KCS) process and following up with customer(s) in a timely manner. Documenting technical solutions and best practices
- Serve as company liaison to the customer for multiple product families and various types of customer inquiries.
- Developing professional expertise. Applies company policies and procedures to resolve variety of issues.
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