Factset is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Factset
- Company Website
- http://factset.com
- Job Role
- Systems Engineer
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Hyderabad
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 20 Jan 2024
Eligibility Criteria
- Bachelors in Engineering, or equivalent experience
- General understanding and comprehension of IT infrastructure and software which includes, but not limited, to storage, Converged infrastructure, Data Center solutions, Disaster Recovery, Networking, Security, Data Migrations, Cloud Computing, and more.
- Experience with Windows systems administration with Windows 2012 or later
- Experience with Active Directory environments including extensive knowledge of group policy.
- Willingness to be hands on with clients and escalated issues.
- Strong customer services skills and the ability to manage client expectations and escalated issues.
- Ability to solve technical performance issues.
Job Description
- Support enterprise hosted infrastructure and platforms on Windows Operating System, Citrix and AWS
- Administration of Citrix environment and AWS infrastructure
- Administration of Microsoft Windows Servers, Active Directory.
- Provide application configuration at the time of implementation or migrations, ongoing monitoring and change management support.
- Troubleshoot, diagnose and resolve escalated client issues to ensure application fully satisfies customers in terms of data integrity, application expectations and other factors per customer requirements.
- Work closely with development, account management, support and other internal parties to facilitate issue resolution and change.
- Monitor and improve infrastructure for hosting services.
- Participate in the research and documentation of processes, including new procedure manual documentation, implementation, and updates.
- Provide system performance and tuning, root cause determination in the event of failures.
- Participate in engineering on-call.
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