Verlato is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Verlato
- Company Website
- http://verlato.com
- Job Role
- Service Desk Engineer
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Bengaluru/Bangalore
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 20 Jan 2024
Eligibility Criteria
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
- Minimum of 2 years of experience in an IT Service Desk or technical support role.
Job Description
- Provide remote technical support and assistance to end-users, addressing basic software and account related issues like password troubleshooting, bit locker recovery, and O365 tools.
- Respond to incoming support requests via various channels (phone, email, chat), ensuring timely and accurate resolution that align with SLAs and KPIs.
- Troubleshoot and diagnose technical issues reported by end-users, utilizing remote tools and diagnostic techniques.
- Escalate complex or unresolved issues to appropriate support teams or senior analysts for further investigation and resolution.
- Follow standard operating procedures to assist with IT account provisioning and deprovisioning. Maintain thorough and accurate records of support interactions, actions taken, and resolutions provided.
- Provide clear and concise instructions to end-users regarding system usage, troubleshooting steps, and preventive measures.
- Contribute to the knowledge base by creating and updating support articles, guides, and FAQs.
- Stay updated with the organization's IT policies, procedures, and technologies to ensure accurate and effective support delivery.
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