Wati is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Wati
- Company Website
- http://wati.com
- Experience
- 1-4 years
- Job Role
- Product Support Associate
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Bengaluru/Bangalore
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 24 Jan 2024
Eligibility Criteria
- Minimum of 1-4 years experience as a Product Support or similar technical support role and a minimum of 1 year in a Software Company.
- Strong technical support skills including and understanding of basic API queries, integrations, automation and routing flows.
- English Proficiency - Excellent communication in verbal and written.
- Experience using help desk software and remote support tools.
- Must have a strong understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Ability to demonstrate patience when handling complex queries and challenges.
- Ability to work in a fast paced environment and multi task.
- Flexible to work on a shift schedule including night shifts.
- Available to start immediately or within the next 7 days.
Job Description
- Provide prompt and effective customer support by addressing inquiries, troubleshooting issues, and resolving problems related to our products.
- Respond to customer questions, concerns, and complaints via various channels (phone, email, chat) professionally and courteously.
- Demonstrate in-depth knowledge of our products, features, functionalities, and technical specifications to assist customers effectively.
- Conduct thorough investigations and analyses of customer-reported issues, identify root causes, and provide appropriate solutions or workarounds.
- Collaborate with the technical team or escalate complex technical issues as needed, ensuring timely resolution and customer satisfaction.
- Document and track support tickets using our ticketing system, ensuring accurate and detailed records of customer interactions and issue resolution.
- Contribute to developing and maintaining product documentation, user guides, FAQs, and knowledge base articles to assist customers in self-service support.
- Deliver product training sessions remotely to educate customers on product features, best practices, and usage.
- Collaborate closely with cross-functional teams, including product development, onboarding and sales, to communicate customer feedback, identify improvement opportunities, and advocate for customer needs.
- Monitor and track key performance indicators (KPIs) related to customer support, such as response time, resolution time, customer satisfaction, and ticket volumes.
- Continuously expand knowledge and skills through self-learning, training programs, and certifications to stay updated with product enhancements, industry trends, and new technologies.
Job Seeker Advisory & Application Guidelines
Before You Apply
Review the required educational stream, minimum cutoff percentage, eligible graduating batch, and job location carefully. Update your resume with relevant project highlights matching the job role before submitting your application.
100% Free & Anti-Fraud Notice
JobInvent and legitimate hiring employers never charge fees for job applications, interview scheduling, coding assessments, or offer letters. Never pay money to anyone promising guaranteed job placements. Report suspicious activity to admin@jobinvent.com.
Interview Preparation Tip: Need help with HR or technical rounds for this role? Check our free Interview Questions & Answers and real Interview Experiences from candidates across top MNCs.
Latest Posts
Dredging Corporation of India Recruitment 2026 – Walk in
Posted: October 28, 2026
BOBCAPS Business Development Manager Recruitment 2026 - Apply Online
Posted: October 28, 2026
Xylem Recruitment Drive 2026 | Xylem Hiring Mechanical Engineer
Posted: October 27, 2026
Copeland Recruitment Drive 2026 | Copeland Hiring Thermel Engineer
Posted: October 27, 2026
Bloom Energy Recruitment Drive 2026 | Bloom Energy Hiring Mechanical/AerospaceEngineer
Posted: October 27, 2026
WSP Recruitment Drive 2026 | WSP Hiring Mechanical Engineer
Posted: October 27, 2026