Phonepe is hiring for Helpdesk Associate Manager
The job you are looking for is no longer available..- Company Name
- Phonepe
- Company Website
- https://www.phonepe.com/
- Experience
- 0-2 years
- Job Role
- Helpdesk Associate Manager
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Bengaluru/Bangalore
- Education
-
- Graduate
- Branch
-
- MBA
- Job will expire on
- 29 Jan 2024
Eligibility Criteria
- Have excellent written and verbal communications
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritise, and manage time effectively
- Should be able to speak in English and Hindi
- Graduation (10+2+3) is Mandatory
- 0 - 2 years of work experience in a customer facing role
- Multilingual skills (spoken + written) in South Indian languages are preferred
Job Description
- Act with integrity & think customer-first in every interaction
- Handle basic PhonePe account and transaction related queries
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Job Seeker Advisory & Application Guidelines
Before You Apply
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