PTC is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Ptc
- Company Website
- http://ptc.eightfold.ai/
- Experience
- 1-3 years
- Job Role
- Software Engineer
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Pune
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 30 Jan 2024
Eligibility Criteria
- Bachelor’s degree in Computer Science, Information Systems, Statistics, Mathematics, or similar fields.
- 1-3 years’ hands on experience in a related support, services, or software development field that utilized technical and soft skills.
- Object oriented programming background using Java and/or any other Programming Language.
- Experience working with technically diverse teams.
- Strong verbal and written communication skills.
Job Description
- Take ownership of customer issues reported and ensuring their resolution.
- Logging tickets, defects, and enhancement requests for internal teams
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues.
- Assisting clients in managing complex IT environments, including maintenance and upgrades
- Escalating issues to testers and developers as needed, following escalation protocols.
- Provide Customer Support for external customers to diagnose reported issues on PTC software and address questions related to guidance and general best practices.
- Creating and enhancing a customer-visible knowledge base
- Create and publish knowledge articles for reuse by PTC customers and employees.
- Utilize PTC’s case management tool to log issues and track associated statuses and related activities.
- Opportunities to train, mentor, as well as participate in continuous training programs.
- Candidate must demonstrate a willingness to be proactive as well as to independently take on new challenges.
- Identify and recommend product and support training opportunities for the support team.
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