Sabre is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Sabre
- Company Website
- http://sabre.com
- Job Role
- IT Operations Analyst
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Bengaluru/Bangalore
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 05 Feb 2024
Eligibility Criteria
- 1 to 2 years of application production support: L1/L2
- Excellent written and verbal communication skills
- Good time-management skills
Job Description
- Analyze and consult on implementation and troubleshooting of technology products/application support
- Categorize issues for escalation to appropriate technical teams. Communicate system owners/on call to and lead the operations bridge
- Works on day-to-day activities following documented work instructions with pre-defined process and procedures and operational tasks as documented in KB. Also, do initial triage and assign as per KB
- Identify Potential Significant incident & engage IM or PM Teams for follow-up action
- Provide timely response to all incidents, outages and performance alerts
- Document all actions in accordance with standard company policies and procedures
- Provide first-line investigation and diagnosis of all Incidents and Service
- Commit availability as per 24x7 shift schedules and actively perform the work assigned, supporting high uptime requirements
- Participate in Tech Bridges Actively. Engage teams promptly, whenever needed
- Leads incident analysis and is responsible for driving incidents to resolution
- Ensuring platform availability and addressing operational issues as they arise in accordance with internal and customer SLA’s
- Knowledge resource on multiple projects/initiatives across the company for a variety of internal/external customers
- Coordinating infrastructure maintenance and upgrades with our application teams
- Assist Change Management tasks, by coordinating them with Release Management and Application teams, as well as implementing changes with assistance from development team
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