Zeta is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Zeta
- Company Website
- http://zeta.com
- Job Role
- Technical Support Engineer
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Bengaluru/Bangalore
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 06 Feb 2024
Eligibility Criteria
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- Previous experience in a technical support role, preferably within the banking or financial services industry
- Basic understanding of banking systems, applications, and infrastructure, including core banking systems, payment gateways, online banking platforms, and security protocols
Job Description
- Customer Support: Provide first-level technical support to customers. Respond to inquiries, troubleshoot issues, and resolve problems in a timely and professional manner. Ensure a high level of customer satisfaction through effective communication and problem resolution.
- Incident Management: Monitor and triage incoming support requests via various channels (phone, email, ticketing system) and prioritize them based on urgency and impact. Log and track all customer interactions, activities, and resolutions accurately in the ticketing system.
- Troubleshooting: Diagnose and resolve basic technical issues related to banking systems, applications, and infrastructure. Utilize knowledge bases, troubleshooting guides, and documented procedures to identify solutions or escalate to higher-level support teams when necessary.
- Documentation and Knowledge Sharing: Contribute to the creation and maintenance of knowledge base articles, FAQs, and troubleshooting guides. Document common issues, their resolutions, and best practices to facilitate self-service for customers and improve overall efficiency.
Job Seeker Advisory & Application Guidelines
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