Resmed is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Resmed
- Company Website
- https://www.resmed.co.in/
- Job Role
- Customer Support Engineer
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Bengaluru/Bangalore
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 06 Feb 2024
Eligibility Criteria
- Bachelor’s degree or equivalent experience
- Excellent customer service skills in a technical environment
- Good problem-solving and prioritization abilities
- Excellent verbal and written communication skills
- Electronic Health Record experience is preferred
- Knowledge of the post-acute healthcare industry is preferred
Job Description
- Provide effective phone and email software support to clients reporting problems or requiring on-the-spot coaching with our products
- Utilize the Salesforce Service Console to log customer cases
- Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems
- Utilize internal resources to assist in the prompt resolution of application and technical issues
- Contribute to the maintenance and improvement of the knowledge base
- Escalate calls to higher-level analysts according to defined support processes
- Contribute to the monthly team goals
- Participate in after-hour on-call rotation
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