Commscope is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Commscope
- Company Website
- http://commscope.com
- Experience
- 2 years
- Job Role
- Technical Support Engineer
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Bengaluru/Bangalore
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 09 Feb 2024
Eligibility Criteria
- Minimum of 2 years of customer support experience in IP networks, WiFi or related environment.
- Data networking is required, Wireless networking experience is desired.
- Preferably worked as an engineer TAC
- Bachelor or diploma in a computer related field or equivalent work experience
- CWNA / CCNA is an advantage
Job Description
- Be the first technical point of contact for the customer
- Should possess the ability to handle critical (P1) cases soon after the training in Ruckus Products
- Demonstrate the ability to work with Escalation team and/or engineering teams to manage raised cases
- Work closely with SE teams internally on larger networks and more sophisticated issues
- Identify customer problems/issues and assist customer to resolve issues while consistently providing great Customer Experience
- Identify and reproduce customer technical problems in a test/lab environment
- Work on day-day tickets, follow-up with clients, provide feedback and see problems through to resolution
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