Tide is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Tide
- Company Website
- https://tide.com/en-us
- Job Role
- IT Support Engineer
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Delhi
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 28 Feb 2024
Eligibility Criteria
- You have knowledge about Okta & you have experience with Identity and Authentication tooling (Okta)
- You have working knowledge of Atlassian backend.
- Knowledge of Google workspace administration would be an added bonus.
- You have knowledge about Windows devices and Windows OS troubleshooting, including device formatting and hardware preparation.
- You have knowledge about Apple devices, Mac OS and its configuration.
- You have a practical level of experience working with ITSM platforms and ticketing systems, specifically Atlassian (JIRA & Confluence)
- Excellent customer focus and a can-do attitude and good communication skills
Job Description
- Administering Tide’s Corporate IT and Infrastructure tech stack, managing current technologies, improving existing practices, integrating the multiples of SaaS applications with Tide systems
- You will maintain the reliability of the macOS and Microsoft Windows platforms with deployment workflows, and software updates
- You will work to scale our Mobile Device Management platforms to support fast-moving teams in a fast-paced environment while helping end users get the most out of their macOS and Windows devices.
- Providing 1st/2nd line systems and application level support to end users
- Troubleshooting problems, answering questions and providing training on IT Systems to end users.
- Identifying, testing, and implementing workarounds for reported issues
- Assist in the maintenance and rollout of new applications and their integrations.
- Document procedures, policies, technical instructions and security practices
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