Freshworks is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Freshworks
- Company Website
- http://freshworks.com/
- Experience
- 1-3 years
- Job Role
- Customer Success Associate
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Chennai
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 03 Mar 2024
Eligibility Criteria
- 1-3 years of relevant work experience in a customer-facing role out of which majority in a Customer success/retention portfolio
- Proven track record of establishing themselves as a strategic trusted advisor to clients
- Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
- Very Strong written and verbal presentation/communication skills (ESSENTIAL)
- Self-starter who can own ongoing customer success of both large and small clients
- Ability to report and share client’s status on a timely/pre-defined interval
- Bachelor's Degree in Computer Science + Business Education preferred
Job Description
- Engage proactively with customers using the engagement model (based on customer segment) laid out
- Understand and document customer’s business flow (for large customers) and deep understanding of use-cases
- Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
- Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
- Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
- Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)
- Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed
Job Seeker Advisory & Application Guidelines
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