Newfold is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Newfold
- Company Website
- http://newfold.com
- Job Role
- Product Support Associate
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Mumbai
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 18 Mar 2024
Eligibility Criteria
- Graduates preferred - Candidates should have a Bachelor's Degree in Engineering, Computer Science or related field
- Willingness to contribute to and deliver outcomes towards meaningful and challenging goals
- Strong customer service skills, with the ability to express empathy and enthusiasm for a customer-focused experience
- Strong ability to probe and correctly identify customer needs/concerns
- Strong customer interaction skills to work in a variety of customer situations.
- Outstanding written and verbal communication skills.
- Good working knowledge of computers and the Internet; strong ability to develop new skills.
- Avid Internet User, with strong inclination towards technology.
- Highly motivated and energetic team player, with excellent interpersonal skills
Job Description
- Troubleshooting technical issues associated with the use of products and services offered to our customers
- Following up with clients to ensure the problem is resolved.
- Handle internal and external escalations via emails/calls
- Interaction with customers across multiple mediums (calls, chats, emails, etc.) to quickly get to the root of their problem.
- Testing & analysis of all our active and upcoming products and services
- Reporting bugs/issues with the products and services and lend a helping hand in the solution
- Strategizing and implementing ideas to improve the customer experience, internal processes, operational metrics, and business profitability
- The business model has a need for you to work in a 24*7 setup in rotational shifts.
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