Deloitte is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Deloitte
- Company Website
- http://delloite.com/
- Job Role
- Associate Tech Support Analyst
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Hyderabad
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 19 Apr 2024
Eligibility Criteria
- Bachelor’s Degree in computer or technology
- Additional minimum 1-2 years of related experience within a corporate IT department or technical support.
Job Description
- Provide support for common and uncommon Web-Based Platforms
- Assist in basic user how-to training regarding common review platforms
- Provide in-bound telephone, email, IM client support in a call center/general office environment and troubleshoot the nature of the call.
- Gather requirements, provide troubleshooting, technical support and service support.
- Utilize the incident management process to acknowledge, route, escalate, and report on incidents that impact mission critical systems (Including issue resolution, documentation and communication)
- Collaborate with client support team and other functions to provide issue status
- Develop product knowledge and experience to maintain and contribute to knowledge base material working with Client Support Lead to document, troubleshoot, and escalate problems
- Ability to learn and support internal custom applications.
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