Mphasis is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Mphasis
- Company Website
- https://www.mphasis.com/home.html
- Job Role
- Technical Support Associate
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Bengaluru/Bangalore
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 28 Apr 2024
Eligibility Criteria
- College degree or above
- Knowledge in customer support
- Years of experience needed – 0-2 years.
Job Description
- Provide professional remote technical support services for client users
- Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software
- Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance.
- Special cases are upgraded in time, and cooperate with other teams to solve user problems.
- Clearly and completely record case information in the system according to the process.
- Find out the user's usage needs, and recommend upgrading products and configurations to improve the user's experience.
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