Ericsson is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Ericsson
- Company Website
- https://www.ericsson.com/en
- Job Role
- Domain Support Specialist
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Noida
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 28 Apr 2024
Eligibility Criteria
- Ericsson Operations Engine - Mode Of Operations.
- 5G MS Operations Readiness.
- Knowledge Sharing and Collaboration Skills.
- Problem management.
- Business Continuity Management.
- Ericsson Customer Experience Assurance (CEA) Competence.
- Incident management.
- Business Understanding.
- Ericsson Customer Assurance Competence.
- MS TOP.
- Customer Experience Improvement.
- Service Request Fulfilment (OMS).
Job Description
- Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs.
- Constantly monitor ticket queues to ensure timely responses and proactive detection of possible failures.
- Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting.
- Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution.
- Perform system administration tasks, maintain databases, and manage user access.
- Execute change introduction activities, perform service request fulfilment, and handle standard changes.
- Undertake proactive problem identification, investigate and diagnose issues, and propose solutions.
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