Wipro is hiring for Associate
The job you are looking for is no longer available..- Company Name
- Wipro
- Company Website
- http://wipro.com/
- Job Role
- Associate
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Gurgaon
- Education
-
- Graduate
- Job will expire on
- 01 May 2024
Eligibility Criteria
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
Job Description
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
Job Seeker Advisory & Application Guidelines
Before You Apply
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