Natwest is hiring for Operations Analyst
The job you are looking for is no longer available..- Company Name
- Natwest
- Company Website
- http://natwest.com/
- Job Role
- Operations Analyst
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Chennai
- Education
-
- Graduate
- Job will expire on
- 05 May 2024
Eligibility Criteria
- Experience of analysing and using performance data
- The ability to convey information in a simple and understandable way
- An understanding of contact centre operations and performance metrics
- Microsoft Office skills, including PowerPoint, Excel and Word
Job Description
- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences
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