Maxeon is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Maxeon
- Company Website
- http://maxeon.com
- Job Role
- Associate Helpdesk Engineer
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Hyderabad
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 08 May 2024
Eligibility Criteria
- Degree in Information Technology, Computer Science, or equivalent.
- Minimum 1 experience in Service Desk, IT call center handling, IT service delivery or related end user facing services.
- Common desktop hardware software knowledge, M365 services, Active Directory, network, and system.
- Hands on experience with diagnosing and resolving basic technical issues.
- Excellent communication and interpersonal skills
- Customer-oriented and patient
- Good verbal and written communication skills, able to work in a team, possess cross-culture experience, project management skills.
Job Description
- Serve as the first contact with customers who need technical assistance via different channel either phone, email, or chat.
- Perform troubleshooting using different diagnostic techniques.
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
- Provide quick resolution and excellent customer service.
- Redirect unresolved issues to the next level of support personnel.
- Provide needed information on IT products or services.
- Keep record of problems and their resolution
- Follow-up with customers
- Identify and suggest possible improvements on procedures.
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