Groww is hiring for Customer Success Executive
The job you are looking for is no longer available..- Company Name
- Groww
- Company Website
- http://groww.com/
- Job Role
- Customer Success Executive
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Bengaluru/Bangalore
- Education
-
- Graduate
- Job will expire on
- 09 May 2024
Eligibility Criteria
- Eagerness to learn about the company's products and their capabilities.
- Ability to manage a high volume of inbound customer queries.
- Technical aptitude and the ability to understand and explain complex concepts in simple terms.
- Ability to empathize with the customer and high customer centricity.
- Knowledge of other regional languages is helpful if the company works within the country.
Job Description
- Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred
Job Seeker Advisory & Application Guidelines
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