Base8 is hiring for Software Engineer - Fresher
The job you are looking for is no longer available..- Company Name
- Base8
- Company Website
- http://base8.com
- Experience
- 0-1 years
- Job Role
- Service Desk L1
- Job Type
-
- Fresher
- Job Location
-
- Hyderabad
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 15 May 2024
Eligibility Criteria
- Need Fresher or 0-1 yrs experience can work with our Service Desk Team
- Bachelor's degree in computer science, Information Technology, or related field.
- Excellent communication skills (must)
- Flexible to work in night shifts
- Graduate or equivalent qualification ideally in an IT-related discipline.
- Knowledge of Windows, AD, 0365, etc.
- Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting
Job Description
- Record all actions, conversations, and work was undertaken in the IT Service Management Tool (Service now) Within Service now, use the knowledge base for known errors, and work around to aid diagnosis or resolution.
- Understanding of contractual goals and Service Level Agreements (SLAs)
- Ability to manage both online (phone support) and offline (email support) and manage their time between the two efficiently
- Fully competent in mobile technology proven through testing, performance, quality, technical ability, efficiency, and system knowledge
- Learning more advanced troubleshooting skills and techniques
- May work on clients with unique requirements
- Resolve/fulfill incoming Service Desk incidents and requests from internal staff
- Provide IT support for many technologies (mostly Microsoft) to a wide user base
- Handling incoming telephone calls, emails, and self-service tickets in a customer-friendly and professional manner
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