Deloitte is hiring for Software Engineer - Fresher
The job you are looking for is no longer available..- Company Name
- Deloitte
- Company Website
- http://deloitte.com/
- Experience
- 0-2 years
- Job Role
- Technology Support
- Job Type
-
- Fresher
- Job Location
-
- Hyderabad
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 20 May 2024
Eligibility Criteria
- Bachelor’s degree in computer science, computer engineering, or related field.
- 0–2 years’ experience
- Excellent Customer service (Phone / Chat / Emails)
- Excellent spoken English Language proficiency
- Proficient with MS-Office applications
- ServiceNow experience preferred.
- Azure experience preferred.
- Exposure to application support, ITIL framework etc.
- Excellent written & verbal skills
- Customer Service experience
Job Description
- Manage premium-level Tax Application Support via email, phone, and chat, to both internal and external users.
- Maintain a client-centric culture and foster a culture of continuous improvement and employee engagement.
- Work with product and development teams to troubleshoot application issues and resolve issues.
- Regularly monitor queues to ensure prioritization and wait time for customers meets our SLAs.
- Attend daily support meetings to communicate trends and guidance, answer questions, and gather user feedback for enhancement requests and deficiencies.
- Maintain quality service by establishing and enforcing organizational standards and policies.
- Assist the Support leadership in organizing, planning, and implementing the Tax Transformation Support Strategy.
- Ability to work flexible shifts including some holidays and weekends.
- Ability to travel as needed (less than 10%)
- Perform other duties as assigned.
- Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
- Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc
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