Eclerx is hiring for Analyst
The job you are looking for is no longer available..- Company Name
- Eclerx
- Company Website
- https://eclerx.com/
- Job Role
- Analyst
- Job Type
-
- Fresher
- Job Location
-
- Pune
- Education
-
- Diploma
- Graduate
- Job will expire on
- 30 May 2024
Eligibility Criteria
- High school diploma or equivalent required.
- Bachelor's degree in any field is preferred.
Job Description
- Responding to incoming chats from customers in a professional and courteous manner.
- Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.
- Proactively seeking opportunities to upsell and cross-sell products and services to customers.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
- Meeting or exceeding individual and team sales targets.
- Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
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Before You Apply
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