Relatient is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Relatient
- Company Website
- http://relatient.com/
- Job Role
- Technical Analyst
- Job Type
-
- Experienced
- Job Location
-
- Pune
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 07 Jun 2024
Eligibility Criteria
- Bachelor's degree or equivalent experience in lieu of a degree is required.
- 1+ years of experience in a customer support role, preferably in a technical support role.
- Some experience with SQL (Basic Queries), or Advanced SQL (e.g. Joins)
- Basic understanding of programming / scripting language(s)
Job Description
- Enhance overall Relatient client experience
- Resolve client complaints and product troubleshooting via phone, email, and/or support cases
- Submit and assign support cases to the appropriate department
- Monitor support portal and keep client updated on status of case(s)
- Properly prioritize client requests
- Guide client with solutions when issue appears to be user error/lack of knowledge
- Utilize computer technology to handle high call/support ticket volume
- Work with team leads to ensure proper customer service is being dlivered
- Close out or open call/email records in support portal
- Transfer clients to appropriate department(s)
- Inform support team when issue(s) are high priority
- Basic research of issues before assigning case(s)
- Web Portal training/support
- Client notification of case resolution(s)
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