Finastra is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Finastra
- Company Website
- https://www.finastra.com/
- Job Role
- Technical Engineer
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Bengaluru/Bangalore
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 05 Jul 2024
Eligibility Criteria
- Academic qualifications : B.E/B.TECH or MBA
- Specializes/expert in Capital module and Derivatives.
- Any Functional domain/Technical certification and .NET exposure would be an added advantage
- Should be good at analytical, problem solving and trouble shooting skills and written/verbal communication skills
- Aspires to learn, share knowledge, possesses right attitude and is a team player
- Ability to work independently as well as part of a customer facing team
Job Description
- Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs
- Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments
- Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams
- Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality
- Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
- Validate defects thoroughly by ensuring that the described scenarios are fixed
- Build and provide simple scripts with the assistance of senior colleagues when necessary
- Write technical specifications and best practices documentation
- Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed
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