Healthedge is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Healthedge
- Company Website
- http://healthedge.com/
- Experience
- 1-4+ years
- Job Role
- Software Engineer
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Pune
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 09 Jul 2024
Eligibility Criteria
- 1-4+ years of experience in handling escalated incidents and monitoring the application performance as well as infrastructure using various tools available.
- Listening and synthesis skills.
- Previous experience with major incidents (either as a participant or an observer).
- ITIL® 3/ITIL® 4 Certification will be an added advantage.
- Expertise in ITSM tool preferably Salesforce.
- Strong communication skills.
- Problem-solving skills.
Job Description
- Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible.
- Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements
- Document troubleshooting steps and service restoration details.
- Inform and submit knowledge articles for review.
- Verify resolution with end-users and resolve assigned Incidents.
- Escalate Major Incidents to the Incident Lead and/or Problem Manager.
- Escalate unresolved Incidents to Tier 3/Incident Lead.
- Log all Incident/Service Request details.
- Escalate unresolved incidents to external support, e.g., Software and Hardware Vendors and liaison between IT and external support provider by coordinating with teams in the organization.
- Might involve some early morning shift or evening shifts (India time) to overlap work with US teams. Mostly will not involve very late-night shifts.
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