Clarivate is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Clarivate
- Company Website
- http://clarivate.com/
- Experience
- 2 years
- Job Role
- IT Support Services Analyst
- Job Type
-
- Experienced
- Job Location
-
- Karnataka
- Education
-
- BE/BTech
- Branch
-
- CS
- IT
- Job will expire on
- 09 Jul 2024
Eligibility Criteria
- Associate degree or bachelor’s degree in computer or Equivalent combinations of education, work experience, and certification will be considered.
- Minimum 2 years’ experience of working in a support/service capacity; preferably global IT organization underlined by respective training certificates, but not mandatory.
- Knowledge of ITIL best practices (ITIL Foundations certification preferred but not mandatory.
- Experience in IT Service Management process and tools or experience.
Job Description
- By monitoring critical elements of the IT infrastructure, responding to system alerts and user request for assistance, you provide the front-line support required to delight both our internal and external customers.
- You will be instrumental in helping users resolve issues with hardware, software, connectivity, and product specific incidents or work requests.
- You will provide real time ticket entry and effective communications between customers and subject matter experts. You will provision hardware and software, maintaining audit controls and compliance tracking.
- Provide 1st level support to resolve IT problems across the organization (i.e. workstations, mobile computers, printers, peripherals, desk phones, application access, VPN, etc.) and answer the Service Desk phones
- Install/uninstall, troubleshoot, data recovery, access and maintain applications, products and equipment and Also, Identify, analyze and repair equipment failures, order and replace parts/material as needed.
- Provide one-on-one end-user problem resolution, performing various IT support function such as creating, activating, disabling, and unlocking user accounts, network and application password resets, etc.
- Implementation/Installation and administration/maintenance of IT services with focus on availability, reliability and manageability following Clarivate’s IT standard processes in coordination with responsible IT service management.
- Support implementation of new and/or improved IT processes following ITSM standards and Enter all calls/incidents/request/updates in ServiceNow
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