Titan is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Titan
- Company Website
- http://titan.com
- Job Role
- Product Support Engineer
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Mumbai
- Bengaluru/Bangalore
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 22 Jul 2024
Eligibility Criteria
- B.Tech / BE Graduates
- You are extremely passionate about technology - and can't live without your smartphone!
- You are well-versed with, and highly interested in, Internet and mobile communication
- A natural inclination to being curious, someone who is Research-driven and good researching skills on the internet.
- Good to have front end coding skills (Javascript) for customizing our Help Center and an understanding APIs and webhooks
- You have excellent written skills, and can explain concepts through clear and accurate writing
- You have a way with people, and particularly good explanation skills
- You think the Team’s victory is worth more than individual heroics
- Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
- Most of all, you enjoy working in a fast paced and dynamic environment full of young, overachieving tech enthusiasts
- Flexible working in shifts including Night shifts
Job Description
- Communicate with customers in a friendly and professional manner and help them resolve any problems faced when using the product
- Provide Omnichannel support over chat, email, phone and social media
- Help fix any bugs that crop up in the product and contribute to the feature documentation
- Work with our development team and suggest updates and features to continuously improve the customer experience
- Ensuring speedy resolution of customer issues while maintaining high customer satisfaction
- Participate in the product planning process to ensure that features requested by customers are prioritized and implemented
- Strive to deliver a WOW! effect for our customers, to further enhance their perception of our product and company
- Flexibility of working in shifts.
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