NTT Data is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- NTT Data
- Company Website
- http://nttdata.com/
- Job Role
- IT Technical Support Engineer
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Mumbai
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 22 Jul 2024
Eligibility Criteria
- Bachelor’s degree or relevant qualification in IT/Computing, or equivalent
- Relevant IT certifications, e.g. ITIL, Microsoft 365, etc
Job Description
- Focus on ensuring all lines of support for more complex incidents, requests, events, and/or problems through the effective coaching and training of IT Technical Support Engineers.
- Undertake regular reviews to ensure that the assigned infrastructure is configured, installed, tested, and operational. Ensure that the software is installed and configured in line with business requirements.
- Proactively identify problems, events, incidents, and errors prior to or when they occur.
- Foster good relationships with all stakeholders including vendors, carriers, and colleagues.
- Resolve calls and identify the root cause of incidents, events, and problems to ensure proactive future management.
- Ensure the efficient and comprehensive resolution of incidents, problems, events, and requests.
- Report and escalate complex issues to 3rd party vendors.
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