Syniverse is hiring for freshers as Software Engineer
The job you are looking for is no longer available..- Company Name
- Syniverse
- Company Website
- https://www.syniverse.com/
- Experience
- 0-2 years
- Job Role
- Operations Analyst I
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Bengaluru/Bangalore
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 28 Jul 2024
Eligibility Criteria
- Bachelor degree in computer science, electronics or telecommunication or equivalent experience.
- 0-2 years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
- Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer
- Prior experience in Telecom Operations preferred.
Job Description
- Provide Technical support , determine the root cause of the problem(s), and find appropriate solutions.
- Follow SLA guidelines including timely follow-up, escalation, and resolution of tickets on time.
- Analyze metrics and identify the possible reasons for any achievements or deviations.
- Participate in ticket review and ensure the appropriate solution is provided.
- Create status reports on the activities performed as per management requirement.
- Provide documentation on newly discovered solutions and develope production ready solution support scripts.
- Provide continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs.
- Provide application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs.
- Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.
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