Zuora is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Zuora
- Company Website
- http://zuora.com
- Experience
- 1-4 years
- Job Role
- Managed Services Engineer
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Chennai
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 29 Jul 2024
Eligibility Criteria
- Associate or higher degree in Computer Science, Computer Engineering, or a related major. A bachelor’s degree is a plus.
- 1-4 years of experience managing and troubleshooting software solutions, ideally in Billing, CRM, or ERP domains
- Need to have basic knowledge of Oracle SQL and PLSQL
- Quick learner
- Technical aptitude and ability to troubleshoot problems
- Customer service skills
- Communication skills
- Strong tolerance for ambiguity; able to focus and execute in a changing environment
- Self-starter who truly enjoys working in a fast-paced high volume transaction environment
- Certification in technical engineering
Job Description
- Monitoring and managing Zuora workflows and processes on behalf of customers where appropriate
- Respond promptly to incidents, service requests, and alerts, and troubleshoot issues to resolution within agreed-upon SLOs.
- Troubleshooting problems that arise
- Communicating details around disruptions or potential problems as documented in-process materials and run books
- Ensuring that any service disruptions are addressed in a timely manner according to run book instructions
- Providing reports to customers on activity, failure rates, work volume, etc.
- Provide input and assistance on processes and process documentation
- This is not intended to be an exhaustive list of duties or responsibilities; at times other duties may be assigned as needed.
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