SAP is hiring for Software Engineer

The job you are looking for is no longer available..
Company Name
SAP
Company Website
http://sap.com/
Experience
1-3 years
Job Role
Associate Solution Support Engineer
Job Type
  • Experienced
Job Location
  • Bengaluru/Bangalore
Education
  • BE/BTech
Branch
  • IT
  • CS
Job will expire on
31 Jul 2024

Eligibility Criteria

  • Bachelor’s degree or equivalent
  • External customer facing experience preferred
  • Technical background with understanding of SQL preferred
  • 1 to 3 years of experience in troubleshooting software / hardware / product / process / tool issues is preferred
  • Ability to articulate a message to all levels of an organization (written, verbal, and presentation skills (English)     
  • Ability to express thought clearly & professionally for fluent customer interaction ( English )

Job Description

  • Win customer loyalty by creating memorable experiences for customers.
  • Responsible to deliver ‘customer-centric service experience’ to our customers during every interaction.
  • Develop and maintain strong functional and technical product knowledge.
  • Work with our APAC, EMEA or AMER based customers in resolving their queries, issues related to SAP Concur Product.
  • Resolve customer issues with transparency and urgency.
  • Maintain ownership of the issue, manage client expectations & drive deliverables.
  • Provide regular updates on case statuses and escalate issues while maintaining the customer experience.

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