SITA Recruitment Drive | Hiring Apprentice | WFH / Hybrid
The job you are looking for is no longer available..- Company Name
- SITA
- Company Website
- https://www.sita.aero/
- Job Role
- Apprentice
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Delhi
- Education
-
- BE/BTech
- Graduate
- Diploma
- Branch
-
- CS
- IT
- Job will expire on
- 26 Aug 2024
Eligibility Criteria
- Diploma, Bachelor's degree, i.e technical (BCA, Btech etc) or equivalent in Computer Science or a related field equivalent.
- Excellent problem-solving and critical-thinking skills
- Basic knowledge of computer hardware components and systems
- Strong attention to detail and ability to follow instructions
- Good communication and interpersonal skills
- Ability to work independently and as part of a team.
- Basic knowledge of network hardware, including routers, switches, and firewalls.
Job Description
- Incident Logging and Email Handling: Log incidents received via emails. Respond to customers (Internal and external) emails promptly, providing information and support as needed.
- Ticket Management: Responsible for opening, updating, and closing tickets in the IT Service Management (ITSM) tool.
- Daily Reporting in Excel: Run daily reports in Excel. These reports may include metrics related to incident volume, response times, or other relevant data.
- Quality Checks: Perform basic quality checks to ensure accuracy and adherence to established procedures.
- Dashboard Maintenance: Maintain tool dashboards used by the team.
- Stakeholder Coordination: Coordinate with internal and external stakeholders for various projects and incident management.
- Excel and Reporting Tasks: In addition to daily reporting, handle other Excel-related tasks as required
Job Seeker Advisory & Application Guidelines
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