Lexmark creates cloud-enabled imaging and IoT technologies that help customers worldwide quickly realize business outcomes. Through a powerful combination of proven technologies and deep industry expertise, Lexmark accelerates business transformation, turning information into insights, data into decisions, and analytics into action.
Lexmark Recruitment Drive 2025 | Lexmark Hiring Product Engineer
The job you are looking for is no longer available..- Company Name
- Lexmark
- Company Website
- http://www.lexmark.com/
- Job Role
- Product Engineer
- Job Type
-
- Experienced
- Job Location
-
- India
- Skills
-
- Good Communication Skill
- Education
-
- Bachelor’s degree
- BE/BTech
- Branch
-
- Production Engineering
- Mechanical Engineering
- Job will expire on
- 17 Feb 2025
About Company
Eligibility Criteria
- Ability to empathize with customers and understand their challenges and pain points.
- Problem-Solving Skills like strong analytical skills to identify the root cause of issues.
- Ability to make sound decisions under pressure and prioritize tasks effectively.
- Excellent communication skills to act as a liaison between development and customer facing teams.
- Prior experience in customer-facing roles is a plus.
Job Description
- This role is critical in bridging the gap between our customer-facing teams and the development team.
- As a Product Engineer, you will play a pivotal role in managing customer escalations, analyzing complex issues, and driving resolutions that enhance the customer experience.
- Serve as the primary point of contact for customer escalations, analyze technical issues and troubleshooting complex scenarios and ensuring timely and effective resolution.
- Collaborate closely with customer-facing teams to gather detailed issue reports and route to the development team accordingly.
- Build and maintain a repository of customer knowledge to assist in quicker issue identification and resolution.
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