Ericsson Recruitment Drive 2025 | Ericsson Hiring Software Engineer

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Company Name
Ericsson
Company Website
https://www.ericsson.com/en
Experience
1-2 years
Job Role
Associate Engineer
Job Type
  • Experienced
  • Fresher
Job Location
  • Noida
Skills
  • SQL
Education
  • BE/BTech
Branch
  • IT
  • CS
Job will expire on
20 Jun 2025

About Company

  • At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team.
  • In this pivotal role, you are tasked with coordinating, managing, and executing a range of 1st level proactive and reactive maintenance activities.
  • With your expertise at our fore, we aim to continuously provide services that adhere to the Service Level Agreements (SLA) and ensure optimal customer satisfaction.

Job Overview

  • End-to-end applications monitoring.
  • Triaging of alarms from monitoring tools
  • Monitoring performance graphs and dashboards
  • Handling customer calls and emails 
  • User access management in application nodes and GUI
  • Creation of trouble tickets if any deviation is observed while monitoring of alarms and assigning them to the concerned teams for restoration of faults

Eligibility Criteria

  • 1-2 years’ experience in IT or Telecom Industries
  • Basic Linux knowledge
  • Exposure to application monitoring & ticket handling.
  • Good communication skills both written and verbal. 
  • Knowledge of ticketing tools like OneTM, OneFM, Netcool, Nagios etc.
  • Basic knowledge of database SQL queries and IP networking. 
  • Knowledge of Wallet or financial platform 
  • To be a fast learner, team player, actively share knowledge and willing to learn new skills. Able to deliver on time with high quality.

Job Description

  • Creation of emergency change request during major or critical incidents if required
  • Creation of problem tickets whenever required post restoration of critical and major incidents.
  • Collaborate with all stakeholders for any critical and major incidents to expedite the restoration of incidents
  • All activities like creation of tickets, acknowledging the customer emails etc. are to be adhered with the SLA

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